Terms & Conditions

By using the Webnaa website or subscribing to its services, you agree to these terms. They should be read together with our Cancellation & Refund Policy, Privacy Policy and Service Delivery Policy.

Service and subscription

Webnaa builds and manages websites on a subscription starting from SAR 39 a month. Each website is priced with the price calculator by domain, website type, number of languages and number of pages, with no setup fees.
Webnaa domain plan (SAR 39 a month): one page in one language, on a Webnaa subdomain (for example name.webnaa.com).
Static websites on a custom domain registered in the client’s name: a monthly base of SAR 39, plus, each month, SAR 20 per page in one language or SAR 30 per page in two languages for the first 5 pages, and SAR 15 or SAR 22 for each page after that. Static websites do not include a dashboard.
WordPress websites on a custom domain registered in the client’s name, from 5 pages: the monthly base shown in the price calculator, plus, each month, SAR 30 per page in one language or SAR 45 per page in two languages for the first 5 pages, and SAR 22 or SAR 33 for each page after that, with a dashboard the client can edit themselves; updates, security, backups and technical support are included in the subscription.
A bilingual page is one page in each of the two languages the client chooses; the price depends on the number of languages, not which ones. More than 20 pages, or 3 or more languages, are priced with a written quote.
The monthly article plan is optional and separate from the website price: 1, 4, 12 or 30 articles a month, at the price shown in the price calculator, each article up to 1,500 words, including its writing, proofreading, image, publishing on the client’s website and SEO basics (keyword, title and description). On a bilingual website each article is written in both languages, so a 30-article bilingual plan is 60 articles a month. More than 30 articles a month are priced with a written quote, and the article plan is not available with the Webnaa domain plan. With a purchase, the article plan is a separate subscription paid every 6 months, which the client can cancel anytime while the website stays theirs; if the website is moved to another host, the client gives us publishing access, or we deliver the articles ready to publish.
Every subscription covers what the Pricing page describes, including content writing, hosting and an SSL certificate, the full refund guarantee before launch under the Cancellation & Refund Policy, delivery of the website preview link within 24 hours at most from receiving all the information and content, and what is always included as set out under “Edits and additions after launch”, for as long as the subscription is active. The custom domain is a standard domain, not a premium one.
Advertised prices are final; no fees are added beyond those stated in these terms, and as the establishment is not registered for VAT, none is added.
Amounts on the website are shown in the currency the visitor chooses, and the amount shown in the payment currency at the time of subscribing applies.
Articles published on the Webnaa website are for information only.

Building the website

On WordPress websites: we build the website on WordPress the way the client imagines it, with the number of pages and languages they chose, and we write its content based on the client’s business details. The list of pages and the scope of the content are agreed with the client in writing before work starts, and any further page is added as set out under “Edits and additions after launch”.
On the Webnaa domain plan and static websites: we build the website with the number of pages and languages the client chose. The client sends their logo, business details, images and contact details through Webnaa’s unified form, Webnaa writes the website’s content based on those business details, and work starts once the details are complete. The client can add pages or a second language after launch as set out under “Edits and additions after launch”; on the Webnaa domain plan this means moving to a custom domain.
On every subscription: a page has up to 6 sections (for example: intro, text, features, images, FAQ, contact button); more counts as two pages. Before launch, the client has 3 revision rounds on the design and content of the pages they chose; a round is one list of notes the client sends at once, and an extra round is SAR 50. After launch, a simple edit the client requests costs SAR 25 per request, as set out under “Edits and additions after launch”.
The client agrees to provide their business details, images and whatever is needed to build the website in good time, and we write the pages’ content; delays in providing them delay the delivery date. In every plan, the website preview link is delivered within 24 hours at most from receiving all the information and content we need from the client. If we do not deliver the preview link within that period because of Webnaa, the client may request cancellation and a refund, except for delays caused by missing information, images or text not being sent, late approvals from the client, or a written agreement to extend the period.
After the client subscribes and we receive their business information, we prepare the design and send it to them on a preview link before it goes live on their domain. If they don’t like the design during the design stage, the money-back guarantee applies under the Cancellation & Refund Policy. The build stage ends when the client approves the design, or 14 days after the final preview link is sent with no notes from the client, and the website then goes live on their domain.
Requests made after the build stage are covered by “Edits and additions after launch”.

Edits and additions after launch

Fixing any technical fault caused by how we built the website is free on every plan.
After launch, a simple edit the client requests is SAR 25 per request, on every plan. A simple edit is, for example, changing text, an image, a phone number, a link or existing information on a page.
Adding a large new section, a major redesign, an online store, a booking system, online payment, a complex form or an integration with an external system is priced separately, and the client is told the price before work starts. A new page after launch is priced as in the price calculator: during the subscription its monthly price is added to the subscription; if the client has bought their website, it is paid once at its monthly price × 12. A new page is not a simple edit.
On WordPress websites: the client edits their website’s content, such as prices, images, text and contact details, themselves from the dashboard for free; if they ask Webnaa to make a simple edit after launch, it is SAR 25 per request. Technical support and fault fixing are included in the subscription.
Always included in the subscription, in every plan: fixing any technical fault, security and technical updates, backups, and answering the client’s questions.
Requests are sent by WhatsApp or email, and we start paid work only after the client approves it and pays for it.

Dashboard and access

On WordPress websites, during the subscription the client gets “Editor” access to the dashboard to manage their website’s text, images, pages and articles themselves at any time, at no charge.
Installing plugins, changing the theme and technical settings stay with Webnaa to keep the website stable and secure. Full “Administrator” access passes to the client when they buy their website.
If the client’s own changes cause a problem, we help fix it.
The Webnaa domain plan and static websites do not include a dashboard; changes to them are made by Webnaa as set out under “Edits and additions after launch”.

Payment, renewal and cancellation

The subscription price is shown per month and paid in advance: every 6 months at full price, or a full year with a 10% discount. There is no monthly payment.
Deposit: work starts once the client pays a deposit of SAR 500, or its counterpart in the client’s currency as in the price calculator (AED 500, QAR 500, KWD 40, BHD 50, OMR 50, USD 130), which is part of the amount due and is deducted from it. The balance is paid when the client approves the design, before the domain is registered and the website goes live; an amount due below the deposit is paid in full at the start. If the client does not like the website before it goes live, the deposit is refunded in full.
Webnaa logo discount: if the client agrees to a small Webnaa logo in their website’s footer, they get SAR 150 off their first invoice, once, on the plans with a custom domain. The Webnaa domain plan carries the small Webnaa logo as part of the plan, with no discount. The logo stays for as long as the website is live, including after the website is bought. If the client later wants the logo removed, or removes it themselves, they pay the amount of the discount (SAR 150) once.
The subscription renews for the same period when the paid period ends, unless the client asks otherwise. From the second year, the subscriber pays the monthly base only (SAR 39 for the Webnaa domain plan and static websites, and the base shown in the price calculator for WordPress websites), plus their article plan if it continues.
Late payment is covered by “Non-payment and suspension”: a 7-day grace period, then a temporary suspension with nothing deleted, and the website back online with no fee once paid.
The client may cancel anytime with no cancellation fee; the website stays live until the end of the paid period and the next renewal stops. Cancelling is not buying: taking the website files and going independent means buying the website under “Website ownership and purchase”.
The client may add pages, a language or an article plan, or move to WordPress, at any time, paying the price difference for the rest of the paid period.
If the client cancels after launch and asks for a refund of the rest of a prepaid period, the months used are charged at the full monthly price without the 10% discount, a month that has started counts as a full month, and any remainder is refunded. For example: a 5-page bilingual static website at SAR 189 a month, a year paid upfront at 10% off (SAR 2,041), cancelled after 3 months: 3 months × SAR 189 = SAR 567 is charged and SAR 1,474 is refunded.
Refunds follow our Cancellation & Refund Policy.

Non-payment and suspension

When a renewal payment falls due, the client has a 7-day grace period from the due date.
If payment is not made within the grace period, the website is suspended temporarily until the amount due is paid, and visitors see a “temporarily unavailable” page.
While suspended, the website, its files and its data are not deleted.
As soon as payment is recorded, the website is back online with no reactivation fee.
If non-payment continues for 30 days from the due date, the website may be moved to an archived state and the services linked to it stopped.
Suspending or archiving a website for non-payment does not change who owns the custom domain; the custom domain stays the client’s under “After the subscription ends” and “Website ownership and purchase”.
If the client has bought their website, not paying for later hosting or management services does not cancel their ownership of the website; only Webnaa’s hosting service is suspended.
The Webnaa domain plan (SAR 39) runs on a Webnaa subdomain, so the website stops showing on the subdomain when the subscription ends or non-payment continues.

After the subscription ends

On request, we give the client a copy of their own content (text and images). On custom-domain websites, the domain is registered in the client’s name and stays theirs: if the client cancels, we hand the domain over at no fee and its renewals are theirs from then on, while the website files and database are handed over only when the website is bought under “Website ownership and purchase”. The subdomain on the Webnaa domain plan stays with Webnaa and cannot be transferred.
This does not include the website’s files, design or database, unless the client buys their website under “Website ownership and purchase”.
We keep the website’s data for 30 days after the subscription ends; it is then permanently deleted.

Website ownership and purchase

Webnaa builds and runs websites on a subscription basis, and the design and the code remain Webnaa’s unless the client buys their website under this clause.

A subscription does not make the website the client’s over time: it covers running, hosting, fixing and supporting the website while it is active, and the custom domain is always registered in the client’s name. The client can buy their website at any time, which makes it theirs to take independent, as set out below.

On purchase, once the price is paid and any outstanding dues are settled, Webnaa hands over to the client, depending on the type of website: the website files, the text and content, its images, the website data, the database if it is WordPress, the admin access needed, the custom domain registered in the client’s name, and the files or data needed to move it to another host, subject to the licences of third-party components.

After the purchase, the website moves to accounts in the client’s name: static websites to Cloudflare, WordPress websites to Hostinger. The first year includes the domain, Hostinger hosting for WordPress websites, and care. From the second year the client chooses: full independence with nothing to pay Webnaa, or staying with Webnaa on the yearly care plan at SAR 499 for static websites and SAR 999 for WordPress websites.

After the first year, the client pays the domain renewal, Hostinger hosting for WordPress websites, and any paid add-on or third-party service, to the providers directly at their prices at renewal time. A client without the care plan is responsible for their website’s maintenance, backups and updates, and the edits and fixes they ask Webnaa for after that are paid.

The client’s data, content and rights remain theirs and are kept safe throughout the subscription.

Purchase price: the website value, which is one year of the website’s subscription at 10% off (without the article plan), plus an independence fee of 30% of the undiscounted year; no discount applies to the independence fee. For example: a 5-page bilingual static website at SAR 189 a month: website value SAR 2,041 + independence fee SAR 680 = SAR 2,721.
What the purchase includes: the website is the client’s from the payment date. We move it to a Cloudflare account (static websites) or a Hostinger account (WordPress websites) in the client’s name, the domain is registered in their name, the first year of the domain and of Hostinger hosting is on us, and the first year of care is included.
The care plan: covers fixing any fault on the website, 12 simple edits a year, and updates and backups for WordPress websites. Edits do not carry over to the next year and cannot be exchanged for money; more than that is charged at the simple-edit price. The plan is paid yearly in advance; if it is not renewed the warranty ends, and rejoining follows a paid check of the website.
A simple edit: changing text, an image, a number, a link or existing information on an existing page. It does not include a new page or section, a redesign, or writing new content.
What the care warranty does not cover: anything caused by the client or a third party who changed the website, outages at Cloudflare, Hostinger or any other provider, and hacks caused by the client’s passwords or access they gave others. These are fixed at a price the client is told before work starts.
Access: care is provided while the client gives Webnaa access to their Cloudflare or Hostinger account and the website dashboard; the warranty lapses if that access is withdrawn.
Response time: we reply to care requests within two working days, and fixes are made as soon as possible depending on the fault.
Transfer warranty: for 30 days from the transfer date we fix any fault caused by the transfer itself; after that Webnaa has no obligation to a client who went independent, unless a new agreement is made.
A subscriber who wants to take their website: they can buy it at any time by completing the website value, less what they have paid on their subscription for the website (without the article plan), plus the independence fee; anyone who has paid the website value or more pays the independence fee only. For example, on the website above, a subscriber who paid 6 months (SAR 1,134) pays SAR 907 + the independence fee of SAR 680.
On custom-domain websites, the domain is registered in the client’s name as part of the subscription and stays theirs: it is handed over with the website on purchase, and if the client cancels, we hand the domain over at no fee and its renewals are theirs from then on, while the website files and database are handed over only on purchase. Premium domains are not included.
The Webnaa domain plan (SAR 39 a month) runs on a Webnaa subdomain (for example name.webnaa.com), which is part of webnaa.com and owned by Webnaa, so it cannot be transferred or bought; this plan stays a subscription for as long as the website runs on that subdomain. To go independent, the client can move to a custom domain at any time; earlier payments on the Webnaa domain plan do not count towards the new website’s value.
Cancelling is not buying: the client may cancel anytime with no cancellation fee under “Payment, renewal and cancellation”, but taking the website files and going independent is done by buying the website under this clause.
The content the client provides, such as text, images, logo and business details, and the messages they receive through their website’s forms, belong to the client. Webnaa uses them only to run the client’s website and provide the service, and the client may ask for a copy at any time during the subscription or within 30 days after it ends.

Content and liability

The client is responsible for the content and images they send or publish, and for their rights and lawfulness. Webnaa may refuse or take down any content that breaks the law.
We take due care to keep the website running and secure, but we do not guarantee it will run without any interruption, and we are not responsible for outages or changes in third-party services such as the hosting provider, Google or WhatsApp.
In all cases, Webnaa’s liability does not exceed what the client paid for the last three months of their subscription.
Hosting is set up for company websites and similar sites. Large video files and unusually heavy traffic are agreed with a written quote, and videos can be shown through YouTube at no cost.
The subscription does not include business email, premium domains, paid plugins, themes or images requested by the client, paid advertising, or advanced SEO services; these are offered with a written quote.

Ending the subscription by Webnaa

Webnaa may end the subscription with 14 days’ written notice, refunding what the client paid for the unused period and handing over their content and, in the custom-domain plans, their domain under “After the subscription ends”.
The website may be suspended immediately if it contains content that breaks the law.

General terms

We notify subscribers of any change to the subscription price, or any material change to these terms, 30 days before it applies, and the subscriber may cancel before it takes effect.
These terms apply to new subscriptions from the date they are updated. Anyone who subscribed before keeps the prices and terms they subscribed on, including ownership after 12 months, unless they choose to move to the new terms.
The Webnaa logo appears at the bottom of the client’s website when they choose it for the Webnaa logo discount (under “Payment, renewal and cancellation”), and we may show the website among our work, unless the client asks otherwise in writing.
Quotes: a quote from the price calculator is an estimate for information; it is not a contract and binds Webnaa only once it confirms the order in writing and the client pays. Webnaa may correct any error in it and update prices before an order is confirmed. The authoritative copy of any quote is the one kept at webnaa.com, reached through its verification code, and it prevails over the file if they differ.
We aim to resolve any dispute amicably. This agreement is governed by the laws of the Kingdom of Saudi Arabia, observing Ministry of Commerce and Saudi Business Center requirements where applicable.

These terms were last updated on 31 October 2026.