Service Delivery Policy

This policy describes execution and delivery stages for Webnaa website design projects, in all plans starting from SAR 39 a month.

Typical stages: discovery, interface design, build & languages, client review, then testing and handoff.

In every plan, the website preview link is delivered within 24 hours at most from receiving all the information and content we need from the client. If we do not deliver the preview link within that period because of Webnaa, the client may request cancellation and a refund, except for delays caused by missing information, images or text not being sent, late approvals from the client, or a written agreement to extend the period. We show the design on the preview link for review and approval before it goes live on the domain, and we tell the client in advance about anything that may affect the delivery date.

In every plan, the client sends their logo, business details, images and contact details through Webnaa’s unified form, Webnaa writes the website’s content based on the business details the client provides, and work starts once they are complete.

On every subscription, a page has up to 6 sections and more counts as two pages; before launch, the client has 3 revision rounds on the design and content of the pages they chose, and an extra round is SAR 50. After launch: fixing any technical fault caused by how we built the website is free; a simple edit the client requests (such as changing text, an image, a phone number, a link or existing information on a page) is SAR 25 per request; and a large new section, a major redesign, an online store, a booking system, online payment or an integration with an external system is priced separately, and the client is told the price before work starts. A new page after launch is priced as in the price calculator. On WordPress websites, the client edits for free themselves from the dashboard, and technical support and fault fixing are included in the subscription, under our Terms & Conditions.

Delivery includes the website’s pages, with the number of pages and languages the client chose in the price calculator, preview and staging links, and, on WordPress websites, the privacy policy and terms. On the monthly article plan, each month’s articles are published on the client’s website within that month.

On custom-domain websites, final domain and mailbox connection happen when the domain and owner access credentials are available; on the Webnaa domain plan (SAR 39), the website goes live on a Webnaa subdomain (for example name.webnaa.com).