Cancellation & Refund Policy

This policy applies to every Webnaa subscription for building and managing your website, starting from SAR 39 a month, and to buying your website. It should be read together with our Terms & Conditions, and it does not limit any of the client’s rights under applicable law.

Full refund guarantee on every plan: After you subscribe and we receive your business information, we prepare the design and send it to you on a preview link before it goes live on your domain. If you don’t like the design during the design stage, the money-back guarantee applies under this policy, and we refund the full amount paid, with no deduction. This guarantee covers the whole design stage, which ends when you approve the design, or 14 days after the final preview link is sent with no notes from you, and your website then goes live on your domain.

Cancelling after launch: Cancel anytime with no cancellation fee; your website stays live until the end of the paid period and the next renewal stops. Fees for months in which the service was provided are not refundable.

Your domain and ownership when you cancel: Cancelling is not buying: taking your website files and going independent means buying your website (website value + independence fee), less what you have paid on your subscription for it; once the website files are handed over, the purchase price is not refundable. On custom-domain websites, the domain is registered in your name and stays yours: if you cancel, we hand the domain over to you at no fee and its renewals are yours from then on. The subdomain on the Webnaa domain plan (SAR 39) belongs to Webnaa and cannot be transferred or bought. See our Terms & Conditions.

Prepaid periods: If you paid in advance (every 6 months, or a year at 10% off) and then cancel after launch and ask for a refund of the remainder, the months used are charged at the full monthly price without the 10% discount, a month that has started counts as a full month, and any remainder is refunded to you. See our Terms & Conditions.

Late delivery: Your website preview link is delivered within 24 hours at most from receiving all the information and content we need from you. If we do not deliver your preview link within that period because of Webnaa, you may request cancellation and a refund, except for delays caused by missing information, images or text not being sent, late approvals from you, or a written agreement to extend the period.

How refunds are made: Refunds are made without delay, and within 14 days of the request at the latest, to the same payment method unless you ask otherwise, at no extra cost to you.

Cancellation or refund requests: Send your request by WhatsApp to +966 59 909 2427 or by email to info@webnaa.com, with your name and website details. We confirm receipt in writing.